Useful tips for secure online transactions

The Hellenic Banking Association gives useful tips for secure electronic transactions in a post on its website, in view of the festive season and due to the restrictive measures taken to address the adverse effects of the COVID-19 pandemic crisis.

In particular, EET addresses the traders and states:

1.Your bank will never ask for your codes in any way (by phone, e-mail or any other means of communication). Do not reply to communications and emails that ask for your User Name, Passwords and PIN.

2. Always use the most up-to-date versions of Internet browsers (eg Chrome, Microsoft Edge, etc.), which provide advanced security design.

3. Make sure that the Internet browser you are using does not automatically store passwords (User ID & Passwords) on websites you visit (merchants, banks, social networking, etc.).

4. Do not reply to emails asking for your personal information. Do not do anything, such as open attachments and delete them immediately.

5. Do not trust links that you think redirect you to your bank’s “site”. You should always enter the web address of the website yourself. Do not follow a hyperlink that has been sent to you via e-mail or posted on social media, other companies’ websites, search engines, etc.

6. When browsing the internet, give your card details only to certified websites / companies. If you are unsure of your safety, avoid dealing with them. Before using any of your bank’s online services, make sure you are in a safe environment. You can identify the official website of the bank from the security lock at the beginning of the search bar. After completing your transactions, disconnect from the online services of the bank by selecting “Exit”.

7. If your mobile phone stops working for unusual reasons, contact your mobile phone provider immediately. Sometimes you may lose signal due to wider issues affecting your mobile service. If you do not have access to your mobile service provider, even though you are in an area that usually has good signal coverage, it is safer to contact your network provider and verify that your SIM is not deactivated.

8. Subscribe to your bank services, which provide secure notifications via SMS and e-mail when your transactions are performed.

9. Check your account transactions frequently.

10. If you have been the victim of any type of fraud such as “SIM Swapping”, “Alleged computer failure”, “Phishing”, etc. or you have found transactions that do not have your approval, inform your bank immediately.

As mentioned in the announcement, both the Cybercrime Prosecution Directorate of the Greek Police and the banks – members of EET have posted on their websites useful tips for secure electronic transactions of all of us:

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