Mobile telephony: What if you want to terminate your contract?

The way in which the citizen can terminate the contract he has with the mobile telephony provider is analyzed in an announcement by the Hellenic Consumer Workers Association. As it is pointed out, the mobile telephony companies, through discounts, offers and other promotions, seek to attract consumers, who are ultimately bound by long-term contracts and even with benefits that, in the end, they do not use. But what if, after signing a e.g. two-year contract, we are not completely satisfied with the services of our provider? What if we find a better offer or the existing price no longer meets our capabilities? What should we do if we need more free minutes, SMS or data or instead we find that we do not need the agreed services and do not want to pay unnecessarily something that we will not use?

The rule is that we are entitled to terminate the fixed-term contract with the mobile phone company at any time, without having to state the reason (it is understood that in case the termination is due to the fault of the provider, eg due to non-provision of services, etc., this is done at absolutely no charge to consumers).

But what we need to be careful about is whether our provider provided any equipment at the time of concluding the contract on favorable terms. If we took advantage of interesting offers and during the signing of a contract for a certain period we got the new mobile phone at a reduced price or even free (the so-called subsidy), then this will increase the amount we have to pay to the provider. So in case we terminate the contract, the only charge is the “early termination fee”. This is calculated in two ways and ultimately what is lower for the consumer is imposed:

Amount A

The total amount that will result from the sum of the following:

1. The total discount on the monthly fee until the moment of termination.

2. The remaining amortization amount for any subsidy of device, equipment or line construction.

3. If we terminate before two months have passed since the contract, we will owe the 2 months fixed

Amount B

The total amount that will result from the sum of the following:

1. 1/3 of the total monthly fixed assets for the period from the date of termination to the estimated expiration date of the fixed-term contract.

2. The depreciation amount for any subsidy of device, terminal equipment or line construction, which corresponds to 2/3 of the remaining period from the date of termination to the estimated expiration date of the contract.

It is pointed out that, on the first page of the fixed-term contract, the early termination fee should be indicated, which will have to be paid, on a case-by-case basis and for each month of termination, by the subscriber.

Example (as provided by the National Telecommunications and Post Commission): A subscriber enters into a 24-month contract, with an initial monthly fixed price of 40 euros and a discount of 10 euros (ie a final price of 30 euros), as well as a subsidy of 96 euros to purchase the device. The subsidy of the device is depreciated by 4 euros / month.

Case 1: The subscriber decides to terminate the contract at the end of the 15th month, ie 9 months before its expiration. The amount A amounts to 186 euros (ie the total discount corresponding to 15 months, plus the remaining amount for the amortization of the grant until the end of the contract). The amount B amounts to 114 euros (1/3 of the remaining assets, plus the amount of grant amortization for 2/3 of the remaining period of 9 months). Therefore, since amount B is the lowest, the contract termination fee to be charged to the subscriber should not exceed EUR 114

Case 2: The subscriber decides to terminate the contract during the first month of the contract. In this case, he must pay the provider a total amount of 168 euros, ie the fixed assets and the discount corresponding to 2 months, plus the remaining amount – beyond 2 months – for the amortization of the subsidy

The subscriber can terminate the contract, either at the provider’s stores, or by sending a letter / fax or by e-mail, attaching in each case a copy of his ID card or passport.

The interruption of service must take place within two working days for mobile telephony and eight for fixed telephony (unless the subscriber has requested a specific date).

Finally, we point out that we do not have to worry about maintaining our own calling number. This is because the portability of the number is valid, which is activated with a relevant request to the new provider for transfer.

The portability application is submitted in the following ways (based on their availability by the new provider):

a. forms, by presenting a photocopy of ID,

b. by fax, by attaching and sending an photocopy of ID,

c. by electronic means, using a secure method of identifying the subscriber, including the possibility of using an electronic signature,

d. by telephone through calls, which after relevant information and consent of the subscriber, can be recorded.

For both fixed and mobile telephony, the implementation of the number portability of the subscribers should be completed no later than 1 working day after the acceptance of the portability request by the existing provider.

Those consumers who face problems in their transactions with a telecommunications service provider are invited to contact the Hellenic Consumer Workers Association.

-Tel: 210-8817730


-e-mail:[email protected]